Returns & Exchanges
At Skin Pharm, we want you to love your results, which is why we offer a 30-day window for returns on most skincare products. If a formula isn't the right fit for your skin, we're here to help you find the perfect alternative or process a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; once scanned, you will receive a notification that your return is in transit.
Receive Your Refund
Our team will inspect the return within 5-7 business days of arrival and issue a refund to your original payment method or ship your new exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing